jat9's Privacy Policy — Your Information Is Safe With Us
How your personal information is collected, stored, and used — jat9 explains it all in full detail and with complete transparency in this policy.
01 Introduction
jat9 is a safe and reliable online entertainment platform for users in Bangladesh. We believe your privacy is a fundamental right. This Privacy Policy ("Policy") explains how jat9 collects, uses, stores, and where necessary shares your personal information with third parties.
By using our website or services, you are considered to have agreed to the terms of this Policy. If you disagree with any part of this Policy, please refrain from using our services and contact us at [email protected].
This Privacy Policy may be updated from time to time. When changes are made, we will update the "Last Updated" date at the top of the page. For significant changes, we will notify you by email or through a notice on the platform.
02 What Information We Collect
jat9 collects various types of information to run its services properly. Details are provided below:
A. Information You Provide Directly
Information you provide directly when you register, verify your account, or contact us:
- Full name
- Date of birth (for age verification — only users aged 21 and above are permitted)
- Email address
- Mobile number (for bKash, Nagad, or Rocket verification)
- Password (stored in encrypted form)
- Payment information (the portion needed for transaction verification)
- Identity verification documents (provided during the KYC process)
B. Automatically Collected Information
When you use our platform, certain information is automatically collected through technical means:
- IP address and device type
- Browser type and operating system
- Pages visited and session duration
- Cookies and session data
- Referral source (where you came from before arriving at the site)
C. Transaction-Related Information
Records of your financial activity, including deposit, withdrawal, and betting history, are kept and used for fraud prevention and account security.
03 Purpose of Using Information
jat9 uses the information it collects for the following purposes:
- Creating, managing, and verifying accounts
- Processing deposits and withdrawals
- Providing bonuses, promotions, and VIP rewards
- Preventing fraud, money laundering, and other misuse
- Providing 24/7 customer service and support in Bengali
- Ensuring responsible gaming and assisting with limit-setting
- Technical improvement of the platform and fixing bugs
- Fulfilling legal obligations
- Sending personalized experiences and relevant promotional messages (only for users who have given consent)
We never sell your information to advertisers. Your privacy is not a product for us — it is a responsibility.
04 Information Sharing and Third Parties
jat9 may share your information with third parties in the following limited circumstances:
Payment Processors
Necessary information is shared with the relevant payment providers for processing bKash, Nagad, Rocket, Upay, and bank transfer transactions. These third parties operate under their own privacy policies.
Technology Partners
We use trusted technology partners for platform operations, data analysis, and security services. Strict confidentiality agreements are in place when sharing information with these partners.
Legal Obligations
In the case of a valid court order, a request from a law enforcement agency, or a requirement from a regulatory authority, we may be required by law to disclose information.
Corporate Changes
If jat9 undergoes a merger, acquisition, or asset sale, your information may be transferred to the relevant party. In such cases, we will notify you in advance.
05 Cookies and Tracking Technologies
jat9 uses cookies and similar tracking technologies on its platform. Cookies are small data files stored in your browser.
Cookies We Use
- Essential Cookies: Required for login sessions, security, and the core functionality of the platform.
- Functional Cookies: For remembering your preferences and language settings.
- Analytics Cookies: For understanding how the site is used — which pages are visited most and where issues occur.
Cookies can be disabled from your browser settings, but doing so may cause some features of the platform to not work properly.
06 Data Security Measures
To ensure the security of your information, jat9 has adopted industry-standard technical and organizational measures:
- Use of SSL/TLS encryption for all data transfers
- Passwords stored in encrypted hash format — even staff cannot read them
- Payment information secured in accordance with PCI-DSS standards
- Firewalls, intrusion detection systems, and regular security audits
- Access to data is restricted to authorized staff only
- Regular backups and a disaster recovery plan
Even so, no data transmission over the internet is completely secure. We are committed to ensuring the highest level of protection, but no system can guarantee 100% security. If you identify a security issue, please report it immediately to [email protected].
07 Data Retention Period
jat9 retains your personal information only for as long as it is needed or as required by law:
- Active accounts: until the account is closed
- Financial transaction records: for the period required under applicable legal obligations
- KYC documents: for the defined period after verification is complete
- Customer service communication records: for a limited period for issue resolution and quality control
- After account closure: the minimum data necessary is retained to meet legal requirements
When data is no longer needed, it is securely deleted or processed in a way that it is no longer personally identifiable.
08 Your Rights
You have the following rights over your own information:
Access and Review
You have the right to know what information we hold about you and to request a copy of it.
Right to Correction
If any of your information is incorrect or incomplete, you can request that it be corrected.
Request for Deletion
Outside of legal obligations and active investigations, you can request that your personal information be deleted.
Withdrawing Marketing Communications
You can request at any time that promotional emails or messages be stopped.
Filing a Complaint
If you believe your privacy rights have been violated, contact us at [email protected]. We will try to respond within 30 days.
09 Protection of Minors
jat9's services are for individuals aged 21 and above only. We do not knowingly collect any information from those under 21.
An age verification process is mandatory at the time of registration. If we learn that information from a minor has been collected by mistake, that account will be closed immediately and all related information will be securely deleted.
If you believe a child or minor has registered on our platform, please notify us immediately at [email protected].
10 International Data Transfers
jat9 primarily serves users in Bangladesh. Your information may be stored or processed on servers located outside Bangladesh. In such cases, we ensure that:
- Adequate data protection measures are in place in the countries to which information is transferred.
- Data protection is ensured through agreements with third parties.
- Encryption and secure transmission protocols are used.
11 Third-Party Links and Services
Our platform uses some third-party services, such as payment gateways and game providers (Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, Ezugi, etc.). These third parties have their own privacy policies, and jat9 is not responsible for their information practices.
We recommend that you read their privacy policies before using these services.
12 Changes to the Privacy Policy
jat9 periodically reviews and updates this Privacy Policy. For any significant changes, we will notify you in the following ways:
- Updating the "Last Updated" date at the top of the page
- Email notification to registered users
- Displaying a notice when logging in to the platform
If you continue to use the platform after an update, you will be considered to have agreed to the new policy. If you disagree with the changes, please contact us to close your account.
Privacy-Related Contact
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact our support team:
Email: [email protected]
24/7 Bengali live chat support — contact us directly on the platform
Our privacy team tries to respond within 30 business days of receiving your request.